Refund policy

RANGWAY: Returns & Exchanges Policy

At RANGWAY, our mission is to deliver high-quality, custom-crafted apparel. Every single piece is printed only after you place an order. This "made-to-order" model ensures we stay sustainable and deliver fresh, unique designs. Because our production process is bespoke, we follow a strict return and exchange framework.

We offer 2 days of return policy from the date of delivery.

If refund is approved by RANGWAY, the refund amount will be credited to customer's account in 5-7 business days.

1. Mandatory Unboxing Video To ensure a smooth resolution for any issues, an uninterrupted unboxing video is mandatory.

  • The video must start before the package is opened and clearly show the shipping label.
  • The video must be continuous (no cuts/edits) and show the item being taken out and inspected.
  • Important: In the absence of a valid unboxing video, RANGWAY reserves the right to reject claims for damages, defects, or missing items.

2. Manufacturing Defects or Damages We take pride in our quality, but if an item arrives with a printing error or transit damage:

  • Timeline: Report the issue to support@rangway.com within 2 days (48 hours) of delivery.
  • Exchanges/replacement products will be delivered in 5-7 business days.
  • Requirements: Attach your order number, the unboxing video, and clear photos of the defect.
  • Resolution: Once verified, we will ship a brand-new replacement to you at zero additional cost.

3. Size Exchanges To avoid fitment issues, please refer to our Size Guide before purchasing. Since each RANGWAY garment is printed specifically for you, we do not have a "ready stock" to swap items.

  • The Exchange Process: If you require a different size, we offer a one-time exchange for a processing fee of ₹250 for the first item and ₹100 for each additional item.
  • Why the fee? This covers the cost of the new garment blank, the custom re-printing, and the logistics of the exchange.
  • Tolerance: Please note that a standard industry measurement tolerance of ±0.5 inches from the size chart is expected and is not considered a defect.

4. Color & Image Accuracy We use advanced digital printing to bring our designs to life. However, please be aware that actual colors may vary slightly from what you see on your screen due to different display settings and the nature of printing on fabric. Such minor variations are a part of the custom printing process and are not eligible for free replacements.5. Non-Delivery & RTO (Return to Origin)Our delivery partners make multiple attempts to reach you. If a package is returned to our warehouse due to an incorrect address, pincode error, or the recipient being unreachable, it becomes an RTO (Return to Origin).

  • Holding Period: We will hold your RTO order in our facility for a maximum of 100 days from the date of the first delivery attempt.
  • Re-shipping: You may request to have the order re-shipped within this 100-day window, subject to a standard re-shipping and handling fee.
  • Unclaimed Orders: Any order that remains unclaimed beyond the 100-day holding period will be discarded or donated. These orders are not eligible for refunds or further claims.

6. Change of Mind As RANGWAY products are custom-made for you, we do not accept returns or refunds for "change of mind" once the printing process has been initiated.